Return & Refund Policy

Return & Refund Policy

At Voyage Collection Australia, customer satisfaction is our top priority. We understand that sometimes returns are necessary, and we aim to make the process as straightforward as possible. Our return policy allows flexibility for most items while ensuring compliance with our terms and conditions. Please review the details below for a comprehensive understanding of our return and refund process.

30-Day Return Policy

We offer a 30-day return policy from the date you receive your item. During this period, you may request a return if the item meets the following conditions:

  • The item must be in its original condition—unworn, unused, with tags intact, and in its original packaging.
  • A receipt or proof of purchase must be provided to process the return.

This policy applies to most items; however, certain exceptions may apply, as outlined in the “Exceptions / Non-Returnable Items” section below.

Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at returns@voyagecollectionsaustralia.com.au with your return request.
  2. Approval Process: Once your return is approved, we will provide you with a return authorization, a prepaid return shipping label (if applicable), and detailed instructions on how to return the item.
  3. Send the Item Back: Please ensure the item is securely packaged to prevent damage during transit.

Important Note: Items returned without prior authorization will not be accepted.

For any questions about initiating a return, you may also contact us at enquiries@voyagecollectionsaustralia.com.au for assistance.

Damages and Issues

If you receive a defective, damaged, or incorrect item, please notify us immediately upon receipt by emailing info@voyagecollectionsaustralia.com.au. Include a description of the issue and, if possible, attach photographs of the product and packaging.

We will resolve the issue promptly by offering a replacement, repair, or refund based on the circumstances. Your satisfaction is important to us, and we are committed to making things right.

Return Costs

  • Defective or Faulty Items: Customers are required to cover the return shipping cost initially. Once the item is received and inspected, we will reimburse the shipping fees along with the product cost.
  • Change of Mind Returns: For non-defective items returned due to a change of mind, customers are responsible for:
    • Paying the return shipping costs.
    • A restocking fee, which will be deducted from the refund amount.

Please note that original shipping fees incurred during the purchase are non-refundable. For further clarification regarding return costs, please email billing@voyagecollectionsaustralia.com.au.

Exceptions / Non-Returnable Items

Certain items are not eligible for return due to their nature. These include:

  • Perishable Goods: Items such as food, flowers, or plants.
  • Custom Products: Special orders, personalized items, or made-to-order goods.
  • Personal Care Items: Beauty products or items with hygiene considerations.
  • Hazardous Materials: Flammable liquids, gases, or other regulated substances.

Additionally, gift cards cannot be returned or refunded.

If you are unsure whether your item qualifies for a return, please contact us at sales@voyagecollectionsaustralia.com.au, and our team will provide guidance.

Exchanges

For customers wishing to exchange an item, we recommend the following process:

  1. Return the original item by initiating a return request.
  2. Once the return is approved and processed, place a new order for the desired item.

This ensures that you receive the replacement item as quickly as possible.

Refunds

After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund request. If approved, refunds will be processed to your original payment method.

Refund Timeline:

  • The time for refunds to appear in your account may vary depending on your bank or credit card company. Please allow up to 7-10 business days for the transaction to be completed.

If you have questions or concerns about your refund, please reach out to escalation@voyagecollectionsaustralia.com.au.

Contact Us

If you have any questions about our Return & Refund Policy or require further assistance, our team is here to help.

  • Email:

  • Phone: 1300 768 603

  • Business Hours: Monday to Sunday, 9:00 AM to 8:00 PM (AEST)

  • Business Address:
    Voyage Collection Australia
    7/20 Scarborough Street
    Southport, Queensland 4215, Australia

We appreciate your understanding of our Return & Refund Policy and thank you for choosing Voyage Collection Australia. Your trust is important to us, and we are committed to providing the best possible shopping experience.